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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Assata Pyatt

Assata Pyatt

November 14, 2024

5  out of  5
rating by Assata Pyatt
"I have nothing but good things to say about everyone at this office. Amy is super sincere and has given me great advice when Appling for car insurance. Justin provided excellent customer service and was very knowledgeable about the life insurance coverage I just purchased. They both made me feel like i was speaking with a family member or close friend. I will definitely be a life long customer and would recommend them to anyone."
We responded:
"Thank you, Assata! It is an honor to provide additional coverage for you to provide for your loved ones. We are glad you are part of our family of Good Neighbors! "
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David Hamel

October 23, 2024

5  out of  5
rating by David Hamel
"Kaci was a big help! She did great on explaining everything. Happy I got to speak with her and change over my insurance!"
We responded:
"Thank you for your 5-star review! I am so glad Kaci was helpful and able to get you fixed up. Thank you for trusting us with your coverage! "
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Kathy Harrison

October 8, 2024

5  out of  5
rating by Kathy Harrison
"Justin is amazing my experience was one the best I have had .. Justin was very polite and answered ally questions he made me feel important and you don't find that hardly any more. He took his time and answered all questions.. I recommend Amy Brown State farm highly. Great customer service..."
We responded:
"I am so glad you had such a great experience, Kathy! Thank you for your five-star review and the kudos for our staff. Thank you for trusting us with your coverage. It's an honor to be able to help you! "
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Sara Ray

September 27, 2024

5  out of  5
rating by Sara Ray
"Everyone is always very friendly and helpful. I've had polices with them for almost a decade."
We responded:
"Thank you for your 5-star review! It is an honor to be able to serve your family! Thank you for trusting us with your coverage. "
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Katelyn Ferguson

September 23, 2024

5  out of  5
rating by Katelyn Ferguson
"Just talked to new hire Justin !! Great service and person thanks for all the good tips!!"
We responded:
"Thank you for the 5-star review! I'm so glad Justin was able to help you out! We appreciate the opportunity to serve you. "
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Norma Denuex

August 24, 2024

5  out of  5
rating by Norma Denuex
"Great customer service. Very helpful & friendly, answered all my questions & made switching insurance company's very easy."
We responded:
"Thank you for your kindness! Kaci enjoyed talking with you and helping you. We appreciate the five-star review!"
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Terrisa Layton

June 30, 2024

5  out of  5
rating by Terrisa Layton
"She has been very helpful with my insurance. Even made the Defensive Driving available. I’ve never had one offer me this. Thank you so much for all your efforts to keep my insurance as low as possible.😊"
We responded:
"Thank you for being a long-time customer! We appreciate your five star review and are honored that you trust us with your coverage! "
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Cliff Brinegar

June 26, 2024

4  out of  5
rating by Cliff Brinegar
"Kaci is awesome does a very good job. And very interested in your needs and ur budget. Thank yall lots for the help and anyone in need . Awesome job 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍"
We responded:
"Thank you for your four-star review and for trusting us with your coverage! Let us know how we can serve you. "
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Zach Jones

May 17, 2024

5  out of  5
rating by Zach Jones
"Maddie with Amy brown State Farm is fantastic, very friendly, and genuinely cares about helping customers."
We responded:
"Thank you for the five-star review! We are honored to be able to serve you."
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Luke Rubright

May 14, 2024

5  out of  5
rating by Luke Rubright
"Excellent customer service very friendly and get back to you right away"
We responded:
"Thank you for the 5-star review! It is an honor to be able to serve you. Thank you for trusting us with your coverage! "
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Bobby Lewis

May 7, 2024

5  out of  5
rating by Bobby Lewis
"I was going through a family crisis and had to change my insurance Kaci was a big help in coming to my aid she was tremendous help and friendly and courteous she made my insurance needs easy and painless Thank you Kaci"
We responded:
"Thank you for your five-star review! It was an honor to be able to help you. Thank you for trusting us with your coverage! "
Profile photo of Christopher Powell

Christopher Powell

April 12, 2024

5  out of  5
rating by Christopher Powell
"I will just say the environment I receive from Amy Brown’s Store is amazing and so welcoming. Thank you so much Amy for helping me with my insurance needs. Also thanks to Maddie Lee and Kaci Walton for always making me feel welcomed and appreciated for joining State Farm. They treat me with so much respect and kindness. This is something you cant teach at all. The kindness in their hearts comes from within. They are amazing and everyone should go see them."
We responded:
"Thank you for the five star review and for trusting us with your coverage! "
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Zebu

April 3, 2024

5  out of  5
rating by Zebu
"Its always a pleasure doing business with Amy and her team, they are extremely friendly and polite which is very refreshing. I have been doing business with them for several years now and everything is always quick and smooth, they treat you like a member of the family, even when you are filing a claim. Most recently I had the pleasure of working with Kaci, who helped me add life insurance into my policy, she laid out all my options, and explained the benefits and the disadvantages, really helped me pick out a policy that I was happy with and had it setup in no time. While she was at it she also reminded me about some discounts I could qualify for on my car insurance and helped me to get that taken care of as well. I know Statefarm may not be the cheapest insurance option out there but I have never regretted spending my money with them, they have always taken good care of me. As long as I can afford to, I will gladly do business with Amy and her team."
We responded:
"Thank you for the very kind five-star review! We want our customers to feel like family, and we are thankful for your support! "
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Lisa Mohr

December 5, 2023

5  out of  5
rating by Lisa Mohr
"We transitioned to StateFarm recently for automotive and homeowners insurance. Kaci Walton originally took care of us at our initial interaction. She was pleasant to work with & covered all of our immediate needs upfront. Amy Brown had us scheduled to come into the office for a follow up to ensure we were satisfied, review our coverage and talk with us about additional options. We appreciate the care and concern we were shown by Kaci & Amy; we certainly feel like we are covered with our insurance needs but more so that the Amy Brown team has our best interest in mind. We are glad to be StateFarm customers with Amy Brown."
We responded:
"Thank you for your kind 5-star review! We feel honored that you trust us to provide insurance coverage for you and your family. Thank you for being part of our family at Amy Brown State Farm."
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David Taylor

November 30, 2023

5  out of  5
rating by David Taylor
"Amy and the team is fantastic😃"
We responded:
"Thank you for the 5-star review and for trusting us with your insurance coverage! "
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Alan Bridges

August 10, 2023

5  out of  5
rating by Alan Bridges
"Amy Brown had my cracked windshield replaced ASAP! Friendly service and very knowledgeable all things insurance and much more. Most importantly they treat you like family!!"
We responded:
"Thank you for your five-star review! I am honored to provide Good Neighbor Service to many longtime customers like you and your family! "
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B Portwood

July 16, 2023

5  out of  5
rating by B Portwood
"We love Amy; strongly recommend"
We responded:
"Thank you for your five-star review! It is an honor to be able to help you and your family with your home and auto coverage! Please let us know if we can help. "
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Lauren Santori

June 19, 2023

5  out of  5
rating by Lauren Santori
"Great staff"
We responded:
"Thank you, Lauren! It is wonderful to have longtime customers like you. I'm so thankful we get to help with your coverage!"
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Pam Morgan

May 31, 2023

5  out of  5
rating by Pam Morgan
"Amy is so knowledgeable and helpful! Thank you for coordinating the return of my lost wallet found in Birmingham on a trip to New Orleans! A true asset to our community!"
We responded:
"Thank you for your five-star review! Personal, hometown service is our specialty! It's a joy to be able to help."
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Litagia Hicks

April 23, 2023

5  out of  5
rating by Litagia Hicks
"Really Nice team. Attentive and knowledgeable."
We responded:
"Thank you for the five-star review! We have a great team, and we love what we do! "
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Bob Bagby

January 26, 2023

5  out of  5
rating by Bob Bagby
"I would like to wish Amy Brown State Farm Agency a Happy 15th Anniversary. Amy is the best State Farm agent/Financial Advisor on the planet. Congratulations!!!!! Celebrate today. Your hardwork has paid off."
We responded:
"Thank you, Bob! It has been an honor to serve this community for 15 years, and an honor to serve you! Thank you for your business and your review."
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Wade Benn

October 30, 2022

5  out of  5
rating by Wade Benn
"Always there to help"
We responded:
"Thank you for your five-star review! It's an honor to be able to help you. "
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Rebecca Tang yuk

October 3, 2022

5  out of  5
rating by Rebecca Tang yuk
"I’ve been in GA for over 3 years- transferred all my insurances from LA. Worked with Kaci Walton @Amy Brown State Farm and she is the Absolute BEST! If you want someone that takes care of all your insurance needs, call her!!"
We responded:
"Thank you, Rebecca, for your 5-star review! It's an honor to serve you."
Profile photo of Nicole Arnold

Nicole Arnold

August 22, 2022

5  out of  5
rating by Nicole Arnold
"They are nice people very helpful and I enjoy going to the office because they are very friendly"
We responded:
"Thank you for your 5-star review! It's an honor to be able to serve you!"
Profile photo of Heather Hawkins

Heather Hawkins

June 5, 2022

1  out of  5
rating by Heather Hawkins
"This woman is retaliatory, unprofessional, deceptive, and cannot bother to communicate with clients. Do not trust her at all! I regret signing up with her business so much. She will try to con you out of your hard earned money. Stay far away from her!!!!!"
We responded:
"Gosh, Heather, I am very sorry to hear this and feel there must be a misunderstanding. We always try to contact our customers in multiple ways and at multiple times. I do apologize for whatever has upset you. Please contact us if we can make it right. We always want to learn from our customers so we can improve."